Frequently Asked Questions

Need help getting set up?
Email us at hello@vesselhealth.io

Q.

How does this work?

Simply connect your Vessel account to your online doctor accounts (patient portals). We'll send a robot to go grab your information and pull it into our easy-to-use platform.

Q.

Do I need online accounts for my doctor for this to work?

Yes, you do. The good news is, most doctor's offices use "patient portals" these days. The bad new is, there are often several different portals with confusing dashboards and login procedures. (That's why we're here - to make this less overwhelming!) That said, if you're not sure how to set them up, or need help figuring out your passwords, drop us a line. We'll schedule some time to help you out. (For free, because helping you helps us make the platform better.)

Q.

Do you charge for on-the-phone help setting up my account?

Nope. As of now, we offer this service for free. Understanding the what's difficult about managing your care helps us build a better productr and evolve faster. We want your acount to get up and running as much as you do.

Q.

Why has no one done this before?

Great question. Others have attempted it (we're definitely not the only ones who've seen that the system is flawed), but they haven't quite succeeded. Either they charge you a lot of money, make you manually enter the data (which few of us actually have time to do), or lack the comprehensive integration with all of your healthcare providers. We've studied these attempts, learned from their failings, and created something that addresses those flaws.

Q.

How do you make money?

Short answer: we don’t.

Longer answer: We don’t make money... yet. We're starting off with a free service to allow us to better understand the landscape and user preferences. If you're seeing this, it means you've gotten in early enough to avoid any membership or subscription fees. Over the course of the next several months, our financial model will evolve as we better understand the landscape.

Any way you slice it, we can promise you this: we will never share your identified information with anyone, ever, for any reason.

Q.

Is this really safe?

Yes. We've gone the extra mile to ensure Vessel is as safe as we can possibly make it. If you'd like to learn more about what that means, how we did it, and how to keep your data safe on the web, head over to our blog for more information.

Q.

If I’m logging in with google, does that mean they can see my health information?

Definitely not. Logging in with a Google account is simply a security measure (it helps keep your data safer). It has nothing to do with what Google can or cannot see. What's more, we can't see your Google account information. It's secure on both ends.

Q.

Why are you doing this?

Truthfully? The endeavor began as a selfish pursuit by our founder, Susanne Fortunato who was suffering from a chronic disease that doctors were struggling to diagnose. The difficulty was compounded by the fact that she moved multiple times throughout the diagnostic process, and was sent to many specialists across many organizations. She built an early version of Vessel to help her manage (and ultimately get a diagnosis for) her chronic disease. A healthcare veteran, she quickly saw how this platform could be useful for others.

Q.

What if my healthcare organization isn't integrated into the platform?

Let us know, and we'll set it up! You can do this by adding a connection, and clicking on "Can't find your organization?" when connecting. We'll kick off our proprietary integration process, which usually takes about a month.

Q.

Can my different doctors access this (and see my results from other specialists)?

Right now, Vessel does not give your doctors access to your Vessel information. You can share information with them by exporting, printing, or showing them from your phone or tablet during an appointment. We are currently exploring different sharing mechanisms to develop a way that is easy for both you and your providers.

Q.

Can Vessel help me manage referrals between doctors?

Vessel does not manage referrals or insurance approval between doctors. Once you see those doctors, Vessel lets you view your medical information (diagnoses, medications, test results) from all your doctors in one place.

Q.

Can I manage multiple peoples’ health records via my one account? (multiple children, both parents, etc.)

We recommend using a single account per person. Because we trend data over time, if you use one account for multiple people, you won’t get the benefits of those views. If you are one person managing multiple people’s healthcare, we recommend creating (or getting access to) a google email account for each person. Then log into Vessel from that person’s account to see their data.

Q.

Can I import old documents/images, etc (even if they’re not from doctors with whom I have existing patient portals). For example: immunization records from childhood doctors, x-rays from past specialists, etc.

This feature is in development. We are working on a way to keep this information organized, even if it’s not structured - and exploring ways to automatically extract the useful information out of those documents and images so that data looks just like the rest of the data in your Vessel account.

Q.

Can family members log into my account? (If I need to share with my mother, child, etc.)

If you share your login information with a family member, they can see your account. We are interested in developing alternative ways of sharing medical information with family members. If you’re excited about that idea please reach out to us.

Q.

If Vessel shuts down, will my health records be lost? Is there a way to ensure that once they’re uploaded into my account, they will be accessible forever?

No. If we ever shut down, we will make sure to export your Vessel data in a structured way and send it to you to continue to see and manage.

Q.

Are there any doctors/specialists with whom Vessel cannot work?

Vessel can only see medical information that a provider is willing and able to give a patient through an online account. It can be hard for Vessel to get access to imaging records (we usually only get the written interpretations of those images), doctor’s notes, and mental health information.