Policy Effective Date: Effective January 1, 2020
The categories of information we collect depend on whether you are a current or former User, and/or Client. Examples of instances when we collect Personal Information include:
We collect Personal Information from Users, including but not limited to your:
If you choose to become a Client, in addition to the information we collect from you as a User, described above, we will ask you for certain additional Personal Information, including but not limited to:
The primary goal of Vessel Health is to aggregate information from accounts at across medical institutions and/or healthcare organizations in one place on our Site or in our App; in enabling this functionality, Vessel Health acts as an agent to retrieve the User or Client account information maintained by such third-party healthcare organizations or medical institutions with which the User or Client has a legally-binding relationship (“Account Information”). This Account Information may include account balances, appointments, and all provided clinical or medical information from the linked healthcare organizations or medical institutions.
By choosing to use our Services to aggregate and analyze your Account Information, you expressly authorize and direct Vessel Health, on your behalf, to electronically retrieve all Account Information associated with the username and password that you use to link the account. Vessel Health may store login credentials used to link Account Information. Any Account Information that Vessel Health receives is read-only. Account Information may be processed by Vessel Health in order to display that information in a user-friendly way. Original data is always available and can be disclosed or shared upon request to email@example.com. Vessel Health does not and will not update any records or Account Information as it is stored in the linked Organizations. As in, any additional data, Personal Information, or Account Information provided to Vessel Health via user interaction, automated or manual integration will not get transmitted back to linked Organizations.
Due to the nature of our business, our Services are not made available to minors. Except for beneficiary information as described above, Vessel Health does not knowingly solicit Personal Information from or about children under the age of 18.
If you are under the age of 18, please do not submit any Personal Information to Vessel Health. If we learn that we have collected Personal Information directly from a minor, we will delete such information from our files.
If a parent or guardian becomes aware that his or her child under the age of 18 has directly provided us with Personal Information without his or her consent, he or she should contact us at firstname.lastname@example.org and we will delete such information from our files.
Other means by which we collect Personal Information include the following:
We will never rent, sell or trade your identifiable (as defined by HIPAA identification procedures) Personal Information to anyone. Ever. We reserve the right to rent, sell, license, or trade your medical information in a de-identified manner for business purposes.
We use your Personal Information for a variety of business purposes, such as to help you evaluate our Services, offer you new products or services, enhance our Services, and for research and internal analysis.
Vessel Health stores, processes, and maintains Personal Information related to you for a variety of business reasons such as to provide client support, analyze and improve our Services, offer new products or services and provide our Services to Clients in accordance with the rules of regulatory bodies. As a User, you may choose not to provide such information to us, but if you choose not to provide such information, you will not be able to become a Client.
Your browsing activity may be tracked across different websites and different devices or apps. For example, we may attempt to match your browsing activity on your mobile device with your browsing activity on your computer. To do this, we may analyze your browsing patterns, geo-location and device identifiers to match the information of the browser and devices that appear to be used by the same person.
We may run sweepstakes and contests. Contact information you provide may be used to reach you about the sweepstakes or contest and for other Vessel Health promotional or marketing purposes. In some jurisdictions, we are required to publicly share some winner information.
We will not share or disclose your Personal Information (whether you are a current or former User and/or Client) to any nonaffiliated third-parties except:
You may decline to provide Personal Information to Vessel Health. Declining to provide Personal Information may disqualify you from using Vessel Health Services, Site, and App features that require certain Personal Information.
Where you have consented to Vessel Health’s use of your Personal Information, you may withdraw that consent at any time and opt out by contacting us by email, phone or physical mail via the contacts indicated under the “Questions and Contacting Us” section below. Additionally, before we use Personal Information for any new purpose we will provide information regarding the new purpose. Even if you opt out, we may still collect and use non-personal information regarding your activities on our Services and for other legal purposes as described above.
We process requests to be placed on do-not-mail, do-not-phone and do-not-contact lists as required by applicable law.
We may send you push notifications through our mobile application. You may at any time opt-out from receiving these types of communications by changing the settings on your mobile device. We may also collect location-based information if you use our mobile applications. You may opt-out of this collection by changing the settings on your mobile device.
Users or Clients may contact us at email@example.com to request information about how to access your Personal Information.
You may request deletion of Personal Information by contacting us at firstname.lastname@example.org and providing us enough information to identify your account and prove that you are the owner of the identified account. However, due to regulatory recordkeeping obligations we may retain information related to you and your account, as well as any data related to your trades, in accordance with applicable laws. After processing a Personal Information deletion request, in no case will we share your individual medical data unless required by regulators or other government bodies, to support processing of settlement of your transactions, or in accordance with applicable laws.
Vessel Health takes reasonable steps, endeavoring to use appropriate technical or organizational measures, to protect your Personal Information from loss, misuse, unauthorized access, alteration, disclosure, or destruction. However, no Internet, email, or electronic operating system that enables the transmission of data is ever fully secure or error free; therefore, we cannot ensure or warrant the security of any information you transmit to us.
California law permits Users and Clients who are California residents to request and obtain from us once a year, free of charge, a list of the third-parties to whom we have disclosed their Personal Information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of Personal Information disclosed to those parties. Vessel Health does not share Personal Information with third-parties for their own marketing purposes.
The California Consumer Privacy Act permits certain Users (users of our financial planning services who have shown no indication of becoming a Client) who are California residents to request and obtain from us twice a year, free of charge, information related to Personal Information we have collected in the 12 months preceding the request. The California Consumer Privacy Act also gives Users the right to request permanent deletion of Personal Information, which Users can do by following the procedure above.
Vessel Health does not sell your identifiable data. Vessel Health ensures that all Third Parties that may have access to your Healthcare Information will be contractually obligated to make no attempt to re-identify you based off of any information shared. Full names and contact information will not be shared, or will only be shared in accordance with HIPAA de-identification standards. You have the right to request information from us regarding whether we share certain categories of your Personal Information with third parties for Vessel Health’s business purposes. To the extent we share your Personal Information in this way, you may request information related to (i) the categories of information we disclosed to third parties for such purpose during the 12 months and (ii) the names and addresses of third parties that received such information.
Questions and Contacting Us
Vessel Health Technology
52 Manchester St
San Francisco, CA 94110