Mass Eye and Ear

Getting your medical records from Mass Eye and Ear

Basic Information


243 Charles Street Boston, MA 02214

General Phone



Patient Portals

Patients can access their records through the Partners HealthCare Patient Gateway.

Log into the Mass Eye and Ear patient portal here.

Set up online access to Mass Eye and Ear patient portal here.

Medical Records Office

Like most hospitals, Mass Eye and Ear has a special office to handle your medical record requests. That office is run through Partners HealthCare, and is not on site at Mass Eye and Ear.


121 Innerbelt Road, Somerville, MA






Medical Records Request Form

Medical records include but are not limited to a patient’s medical history, test results, office visit notes, discharge summary, and operative reports of treatments and medical services. The Medical Records Department can provide you with copies of your medical records related to care at the facility.

Requests for copies of medical records can be made online via Partners Patient Gateway, or sent via mail or fax to Partners Release of Information Unit.

English Form, Spanish Form, Portugese Form

With all required information included, please fax or mail your request to: - Release of Information Fax: 617-726-3661 - Mailing Address:
Partners Release of Information Unit
121 Inner Belt, Room 240
Somerville, MA 02143-4453

Do not e-mail this request. We cannot guarantee security of all Personally Identifiable Information included in the form if submitted via e-mail.

Note: In-person pickup is not available at this time. The medical records offices are closed to patient walk-in services effective Thursday March 19, 2020.

Additional authorization may also be required for the release of specifically protected or privileged information. Certain information can take up to 30 days for processing.

For Release of Information questions, please call Customer Service at 617-726-2361.

For Audit-related questions, please call 857-282-8730 or fax 617-726-3025.

To Request Imaging Results

To obtain copies of radiology images or films, you may need to submit a separate form. Please contact Mass Eye and Ear or the Medical Records department to confirm.