How to Access to Your Medical Records Online

A step by step guide to setting up a patient portal

This guide will walk you through how to get access to your medical records online (for patients in the United States). Online records include your diagnoses, medications, and lab test results. Your online records will also show you a history of your appointments, the doctors you've seen, and when.

Having this information on hand can help you answer questions from future doctors, like: - When was your last cholesterol test? - When you had stomach pain last year, did they test you for H. Pylori (stomach ulcer)? - Was that MRI normal?

The more you switch doctors, the more useful it is to have a copy of this information yourself!

Let's get started

Most patient portals require you to have some kind of access code. Wondering why you need an access code to see your medical information? This helps ensure that the information you're seeing online is yours and not someone else's.

Do you have any emails from your doctor?

Search your email for any messages from your doctor. Try searching for your doctor's name, and the name of their practice. For example, you can search for "Dr. Armstrong". If you get no results, try searching for "UCLA Medical Center". If you do have an email, look for an activation code, or the words "patient portal"

Do you have an activation code?

If so, you're in luck! Navigate to the login page for this patient portal. Can't find the login page? Check out to search for your Healthcare Organization. Click on their name to open the login page! Look for a link to activate your account.

Has your activation code expired?

Unfortunately, activation codes can expire quite quickly. If you haven't been to the doctor in a while it's likely that your activation code has expired. Follow the steps below as if you do not have an activation code.

You don't have an activation code?

Navigate to the login page for this patient portal. Can't find the login page? Check out to search for your Healthcare Organization. Look for a link to create an account. You may need to provide personal details so that the organization can confirm your identity. These can include Name, Date of Birth, and Medical Record Number. If you've ever received a bill (online or in the mail) from this doctor, look at those records to find your Medical Record Number (aka MRN). If you can't find all the information you need to create an account without an access code, you're going to need to contact the office. While you can typically email the practice, you may want to call them on the phone during business hours for a fast response.

There's no way to create an account online

Unfortunately some organizations don't allow patients to create accounts online. They require you to call or come in to get an access code. See if you can find information on your organization's website, or call the desk and ask for a code when they're open. Annoying, yes - but you only have to do it once! Once you set up your account, you will continue to get updated information, without needing any codes from your doctor.


Have you forgotten your password for the patient portal?

May you remember logging into this account, but can't remember your password. Was this the account that made you add letters and numbers and symbols? Or caps? We hear you. We've been there. There should be a link to reset your password from the login screen. If there isn't a link, and the office makes you call to reset your password, feel free to vent to us on twitter.

Has your healthcare organization changed?

Have you gotten any emails or updates from your doctor's office, letting you know that they've merged with another organization? If so, your login credential or the website you need to log into may have changed.

This varies significantly depending on how the organization handle the merger. See if you can find information (either in your email, or on the login screen for your old account) and follow the organization's instructions. If you're still not sure, check the organization's website or call your doctor's office.

Still having trouble? Email with a quick description of your problem. We're big believers in having access to your health information, so we'll help you navigate the system to get access to your medical information online