Partners Urgent Care

Getting your medical records from Partners Urgent Care

Basic Information

Address --- Multiple Locations

Boston Common 137 Stuart Street, Suite A7, Boston, MA 02116 Brookline 1285 Beacon Street Brookline, MA 02446 Cambridge Central Square 76 Prospect Street Cambridge, MA 02139 Canton 95 Washington Street, Suite 204 Canton, MA 02021 Medford 127 Main Street Medford, MA 02155 Natick 219 North Main Street Natick, MA 01760 Newton 71 Needham Street Newton, MA 02461 Watertown 11 Mount Auburn Street Watertown, MA 02472 Westwood 90 Brigham Way Westwood, MA 02090 Woburn 425 Washington Street Woburn, MA 01801

General Phone

844-377-4199

Website https://partnersurgentcare.org/

Patient Portals

Patients can access their records through the Partners HealthCare Patient Gateway.

Log into the Patient Gateway patient portal here.

Set up online access to Patient Gateway patient portal here.

Medical Records Office

Like most organizations, Partners HealthCare has a special office to handle your medical record requests. That office is run through Partners HealthCare, and is not on site at any urgent care center.

Address

121 Innerbelt Road, Somerville, MA

Phone

617-726-2361

Fax

617-726-3661

Website

https://partnersurgentcare.org/patient-tools

Medical Records Request Form

Medical records include but are not limited to a patient’s medical history, test results, office visit notes, discharge summary, and operative reports of treatments and medical services. The Medical Records Department can provide you with copies of your medical records related to care at the facility.

Requests for copies of medical records can be made online via Partners Patient Gateway, or sent via mail or fax to Partners Release of Information Unit.

It is not clear which form to fill out to request records. We recommend calling Customer Service at 617-726-2361 to confirm which form you should fill out before mailing or faxing.

With all required information included, please fax or mail your request to: - Release of Information Fax: 617-726-3661 - Mailing Address:
Partners Release of Information Unit
121 Inner Belt, Room 240
Somerville, MA 02143-4453

Do not e-mail this request. We cannot guarantee security of all Personally Identifiable Information included in the form if submitted via e-mail.

Note: In-person pickup is not available at this time. The medical records offices are closed to patient walk-in services effective Thursday March 19, 2020.

Additional authorization may also be required for the release of specifically protected or privileged information. Certain information can take up to 30 days for processing.

For Release of Information questions, please call Customer Service at 617-726-2361.

For Audit-related questions, please call 857-282-8730 or fax 617-726-3025.

To Request Imaging Results

The Medical Records Department cannot provide radiology films or CDs. For radiology films or CDs, please contact the Radiology Department or facility from which you received services or care. For urgent care, you may need to contact Customer Service at 617-726-2361 to confirm the best way to get those records.

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